That’s your expanded job title. Your business card might say that you’re a Product Manager, Sales Associate, or Customer Experience Specialist. But really, a leader’s primary role is that of the …
Emergencies are often not
Most emergencies have a short half-life. Those drop-everything-and-work-on-this type of problems tend not to last very long. They fade. Emergencies either get solved, or they become part of the …
October 15, 1962
On the morning of October 15, 1962, President Kennedy and his staff were informed that the Soviet Union had placed nuclear-armed missiles in Cuba. Missiles capable of killing over 80 million Americans …
The fight against complexity
All organizations are entropic. They never drift towards simplicity, but become more complicated as they grow. Left unchecked, complexity will eventually kill growth. Therefore, a …
How to Motivate Your Team by Building a Better Scoreboard
Few things motivate like competition. The euphoria of a win can be enough to propel us through even the most mundane tasks. Competition is most easily recognized in the context of sports. Thousands …
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