So far this week I’ve spent a considerable amount of time writing SOPs and checklists. Such as:
- How to do our monthly billing;
- How to complete a bank reconciliation;
- And how to do keyword research for our blog.
Whenever I learn a new business skill, it helps to document my process as I develop it. Nothing more than a quick Google Doc outlining the steps that took me from A to B.
It takes a little bit of extra work, but it’s always worth it.
Working for a small company means that I wear many different hats. On any given day, I might play the role of consultant, web developer, project manager, or some combination of all three. Therefore, it’s not uncommon to be pulled off something I’m working on because I’m needed somewhere else. When this happens, my SOP is there to help me pick back up where I left off.
Documenting my current process also gives me a baseline for improvement. It tells me exactly how I did it last time. Now I can ask myself, do I have better information today? How can can I make this faster or easier this time around? You can’t have continuous improvement without first defining your process.
Great work is good work done repeatedly.
Processes and routines help make that possible.
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